Terms and conditions

All orders are sent within a maximum of 24 business hours after receiving them, depending on the payment conditions. If for any reason this is not possible, the customer will be notified by e-mail and an estimated shipping date will be provided.

Orders will be sent through the agency Nacex, in case of shipment to Spain (Peninsula), and Mailboxes (MBE), in case of shipment to the Canary Islands, Balearic Islands, Ceuta, Melilla and international shipments.

The estimated standard delivery time to Spain (Peninsula)  is 24-48 business hours.

For shipments to the Canary Islands, the Balearic Islands, Ceuta, Melilla and European Union, the estimated delivery time is 5 to 10 business days, depending on customs procedures and destination.

Shipments outside the European Union can take between 5 and 30 business days, depending on customs procedures and destination country.

  • Shipping costs and minimum orders

For all Professional clients there is a minimum purchase amount that will be reflected before finalizing the order, if this amount is not reached. In the case of the Particular  or Guest client, there is no a minimum order.

On the other hand, the minimum order so that the transport costs are free, will also be reflected before finalizing the order and according to the customer profile.

For more detailed information, you can contact us by e-mail at info@coloresdeotono.com

 

Orders and payments

In our online store the user can choose the payment method that suits him best.

  • Credit / debit card: Payment is only available in euros.

The user can pay with valid credit cards Visa, Servired, Mastercard, Maestro….

The user declares that he is the owner of the card used to make the purchase. To protect privacy and security in online payment transactions, data is transmitted encrypted with SSL certification and the latest encryption techniques. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged and then the order will be sent.

  • Bank Transfer: If you find it more comfortable, you can make the payment by bank transfer. Once the order is placed, we will contact you by e-mail to provide you with our bank details. When we receive the bank transfer, we will confirm the shipment of your order.
  • Colores de Otoño S.L. doesn’t contemplate the option of cash on delivery payment.

 

Returns & Exchanges

In the event of a change or return of one or more items, the customer must previously contact with Colores de Otoño S.L. by e-mail at info@coloresdeotono.com and notify the incident, within a maximum period of 15 days after receiving your order. We inform you that we will not accept changes or returns that have not been previously communicated by e-mail.

  • In case of a change of one or more items, the customer must arrange the collection with any logistics operator of her/his choice, paying the corresponding costs, both outward and return. Postage due will not be accepted in any case.
  • In case of return, the customer must pay the transport costs corresponding to the shipment. The refund of the amount of the item (s) will be made once we receive them in our warehouses and we have verified that they are in correct condition.

The refund will be made using the same payment method of the purchase within a maximum period of 10 days after receipt of the item (s) in our warehouses.

 

Faq

  • Do I have to register to make a purchase?

The Professional client must register before making the purchase, following these simple steps:

Click on “My Account” (at the top right of the main screen)

Click on “Create an Account”

Enter a username (your name will be enough)

Enter your email address, creating a secure password

Select the type of client: “Shop”

Then, you can complete the information such as the billing and shipping address, for which you must click on “Address” in the menu (on the left of the screen).

This process should only be done the first time since the data will remain recorded for greater convenience in your future purchases. This data could be changed at any time (see “How can I change my data” and “What do the company with the data I provide”).

The Particular or Guest client doesn’t need to register.

 

  • How can I change my data?

To manage a customer account or modify data, you must open a new session and access your account and in the menu on the left you will find the option “Address”, where you can modify the information you want.

The client must ensure, before finalizing any order, that all the data provided is correct, since once the order has been sent, unfortunately we will not be able to make any change of address.

 

  • How can I change my password?

You will have to open a new session, access your account and click the option “Account details” in the menu. Fill in the required fields and you will receive an email confirming the change.

  • I have forgotten my password, how can I recover it?

If you are registered and have forgotten your password, log in, fill in the field corresponding to your e-mail address and click on “forgot your password”. You will receive an automated email and you will have to follow the instructions.

  • What does the company do with the data I provide?

The data provided by the user will be used only to process orders, compile statistics or other functions of the Web. We don’t sell, trade or transfer personal data to third parties. For more information, you can check our Privacy Policy.

  • How is the purchase process?

Select the item you want by clicking “Add to cart”. You can repeat this operation as many times as products you want to buy.

Once you have completed the purchase, click on the cart to see your total order.

Before final processing, a summary will be shown with the total of the purchase made for its verification. If the order is correct, click on “Place Order”.

Next, you must choose the payment method that suits you best. After accepting the Terms and Conditions of the website, your order will be processed.

The order will end correctly showing the purchase confirmation with the order number. You will also receive an email with this information. Otherwise, you should contact us to ensure that your order has been received correctly (see contact section).

 

  • Why are there some collections that are not sold in separate/single colors?

Colores de Otoño presents 2 new collections by year (Spring-Summer and Fall-Winter). After approximately 1 month from the presentation of the new collection, the website will be enabled to buy separate or single colors.

Except for the collections of Silk scarves (50×50 cm.), which are always sold in packs from 3 to 6 colors, depending on the reference.

 

  • Does the price of the items include taxes?

 If the user is a Professional customer, the taxes corresponding to her/his profile, both for the items and the shipping costs, will be added broken down at the end of the order.

The recipient will be responsible for all customs expenses as well as import taxes or duties that are generated at the destination.

If the user is a Particular or Guest client, all prices, both for the products that are for sale in Colores de Otoño and for the transport costs, include the Value Added Tax (VAT).

 

  • If I buy from a country other than Spain, do I have to pay Taxes (VAT)?

Professional customers from the European Union and who provide us with their VAT number, will be exempt from paying taxes, as well as all Professional customers  residing outside the European Union.

For shipments outside the European Union, import duties or taxes will be paid at destination by the recipient of the merchandise.

The prices for all Particular or Guest customers include VAT.

 

  • ¿ How many languages are available for browsing the on-line store?

The web browsing  languages are Spanish, English and French. The default language is Spanish, but the user can select the language by clicking on the top right of the main screen and the options will be displayed.

  • May I know where my order is?

Yes. Contacting us by e-mail at info@coloresdeotono.com

We will provide you with the tracking number and transport agency for your shipment.

 

  • In what packaging will I receive the items of my order?

All the ítems are packed in clear cellophane bags, with the corresponding reference label.

 

  • Can I receive my order gift wrapped?

On our website you can find gift packaging only for scarves.

They are sold in a pack of 2 sizes (27.5 x 16 x 4 cm.  and 26.5 x 15 x 3 cm.)

 

  •  What should I do if I receive a defective item?

Taking into account that all our products are made by hand, both the fabric and the print, may have small imperfections.

The customer has 15 days to examine the items received, from the date of receipt of the order. During this period of time, you should contact Colores de Otoño by e-mail, at info@coloresdeotono.com, and notify us of the incident. Once received, we will contact you, as soon as possible, in order to solve the incident. After the 15 days available, no notification of incidence or return will be accepted.

The customer may request both a change and a refund of the amount paid and in none of these cases, must pay the additional transport cost.

In case of change, it will be done after receipt of the defective item (s) in our warehouses.

In the event of a refund of the money, it will be made using the same payment method of the purchase within a maximum period of 10 days after receipt of the item (s) in our warehouses.

 

  • Do you replace “out of stock” items?

Items “out of stock” are subject to demand. If the user is interested in any of these articles, user can contact Colores de Otoño at the e-mail info@coloresdeotono.